Política de envío
All our products are handmade upon receipt of your order. Whenever we launch a new product line during an ‘off-peak’ season, the processing time can take up to three (3) weeks. Due to larger influx of orders, ‘peak’ season may take up to four (4) weeks. Please note that these estimates do not take into account shipping times. Please feel free to reach out to us if you have any questions about your order. We are a very small team, but we do our best to get your order processed as quickly as possible.
Our carrier of choice is USPS. For domestic orders (the United States & US Territories), your order will take an estimated 1-3 business days to arrive (First Class Mail).For domestic orders (Continental US, Alaska, Hawaii, and US Territories & Provinces), we offer free shipping if your order exceeds the following: First Class - $75.
For International Orders, your shipping time will vary based on your destination address (First Class Mail International). We cannot guarantee that you will not incur additional charges such as customs taxes or duties. These charges may occur once the package reaches its destination country/address. The international customer is responsible for paying any customs and import taxes that some countries may apply. For international orders, we offer free shipping if your order exceeds the following: First Class International - $150 (USD).
For APO/FPO/DPO Order, we support our military and will ship to these addresses. These orders are however processed differently, and there is no way for us to track the order once it is delivered to USPS even though a customs form is required to ship your item (Publication 640 Military Mail). Keep in mind that your location may impose restrictions on your order (i.e., inspect it or forbid the items from entry) and that shipping times vary greatly based on your location. Pup Splendanas & Accessories is not responsible if your order becomes lost or stolen; it is the customers' responsibility to validate their location's restrictions and customs procedures.
We only use USPS for domestic and international orders and invoices. Due to brokerage fees applied by other carriers (i.e., FedEx, DHL, and UPS), we do not use them to ship your order(s).