Política de reembolso

Due to the nature of all our products, we DO NOT accept returns, exchanges, or issue refunds under any circumstance. ALL SALES ARE FINAL ONCE THEY START BEING PROCESSED, AND ALL PRODUCTS ARE MADE PER OUR SIZE GUIDE SPECIFICATIONS AND MADE TO ORDER. 

We also have limited inventory during our launches. Please note that all our products are hand-made, and we believe this is one of the great characteristics of our product line; thus, small imperfections in the sewing can happen as a result. Reasons such as imperfections in the stitching, not liking the color of the product, not liking the characteristics of the bandana, not reading our size guide, or not measuring your dog correctly are not acceptable reasons to void this policy. Please double-check that you measured your dog's neck correctly. We provide detailed sizing charts and additional information in all our product description boxes. Please double-check our sizing guides and ensure that your dog's neck size matches a size specified in our guide before you place your order (if your dog's neck size is close to one of our measurement limits, consider ordering one size up or reach out to us via our contact form if you have any questions).

The only exception to this policy is if you received a damaged, defective, or the wrong item(s). These three cases are the only times we will accept a return/exchange and must be reported no later than five (5) business days upon the receipt of your order. 

We can evaluate these issues on a case-by-case basis, and we will make sure you are treated right. You can DM us on Facebook or Instagram for immediate assistance. You can also document your case using our contact form. Pup Splendanas & Accessories will review your case accordingly. Please note that we will reserve the right to charge you for shipping if the repair is not deemed necessary upon further inspection.

Once your request has been evaluated and processed, we will send you a pre-paid shipping return label (USPS) via your provided email address. We ask that you return the damaged/defective/incorrect item (via USPS) using the shipping return label at your earliest convenience. The customer shall pack the damaged/defective/wrong item(s) and apply the pre-paid shipping return label. This process should cover all shipping expenses. Once the customer prepares the return package, he or she can simply drop off the return package at the local USPS Post Office. Once the damaged/defective/wrong item has been returned, we will replace the damaged or defective item(s) BASED ON YOUR ORIGINAL ORDER, and we will ship you your replacement item(s). Because you will receive a replacement item based on your original order, a refund will not be applied (no change to our refund policy). We will work as quickly as possible to correct the issue at hand.